Twr y Felin Hotel, Roch Castle and Penrhiw Priory shortlisted for the Customer Service Award 2018 at the Radio Pembrokeshire Business Awards

Twr y Felin Hotel, Roch Castle and Penrhiw Priory, who are operated by The Retreats Group and are all located within the spectacular peninsula of St Davids in the Pembrokeshire Coast National Park, have been shortlisted for the Customer Service Award 2018 at the Radio Pembrokeshire Business Awards.

The annual awards, now in their fifth year, offer a platform for businesses in the county to be recognised and rewarded for their achievements and the wonderful work that they do. They showcase the success stories of Pembrokeshire Businesses and whether public, private or third sector and regardless of size or industry, this major business event recognises their accomplishments.

AA Hotel of the Year Wales 2017 – 2018 Twr y Felin, is a former windmill and Wales’ first contemporary art hotel, located in Britain’s smallest city, St Davids. Meticulously restored and extended, featuring contemporary design throughout, the hotel is now home to 21 bedrooms including two unique suites and over 100 pieces of specially commissioned art, inspired by the St Davids peninsula and Pembrokeshire.

Twr y Felin Hotel is also home to two AA Rosette Blas Restaurant. Under Head Chef Simon Coe, Blas offers a menu influenced by the season and uses produce sourced from predominantly Pembrokeshire and Welsh suppliers, as well as foraged ingredients from the surrounding countryside and coast.

Set high above the Pembrokeshire landscape, 12th century Roch Castle delivers panoramic views of St Brides Bay and the Preseli Hills. Meticulously restored in 2012, the castle now offers luxury guest accommodation and with just six rooms is available for exclusive stays.

Located in Britain’s smallest city, St Davids, Penrhiw Priory has been restored with the utmost care, its original features subtly contrasting the contemporary interiors. Nestled in acres of private gardens, enveloped by woodland paths, river and meadow, the boutique hotel provides a complete retreat for guests. Home to just eight luxury rooms, Penrhiw is available for bed and breakfast or exclusive stays.

Complimentary transfers are available to and from Blas Restaurant at Twr y Felin Hotel each evening for Roch Castle and Penrhiw Priory guests.

Paula Ellis, Group General Manager of Twr y Felin Hotel, Roch Castle and Penrhiw Priory, said: “Being shortlisted alongside just two other businesses for this award recognises our exceptional standards which we have worked so hard to achieve.

We are delighted that our guests love what we do. We know that they really appreciate the unique and memorable experiences we provide and we look forward to continuing to offer our guests excellent service.”

Twr y Felin is AA Hotel of the Year Wales 2017 – 2018. Roch Castle won Best Serviced Accommodation at the Condé Nast Johansens Awards for Excellence 2017 and has been recognised as Best Bed and Breakfast for Wales National Tourism Awards 2018. Penrhiw Priory has been shortlisted for Best Bed and Breakfast at the Pembrokeshire Tourism Awards 2018 and is an AA Five Gold Star property.